Refund policy

Refunds and Returns Policy 🌸

At Soleia Flowers we strive to deliver floral arrangements of the highest quality and freshness. However, when it comes to perishable and delicate products, we apply the following policies:

Refunds and Exchanges

• Refunds are not accepted once the product has been delivered or collected, due to the perishable nature of the flowers.

• We accept exchange or replacement requests only in the following cases:

• The arrangement arrived with serious defects (significant damage during transport).

• Our error in the preparation of the order (incorrect color, size or design).

Important conditions

• The customer must report any problem within 24 hours of delivery (preferably with photos).

• Flowers are delicate products that require special care (fresh water, avoid direct sunlight, etc.). We are not responsible for deterioration caused by improper handling after delivery.

• In case of change approval, we will offer repair replacement or store credit (no cash refund).

Cancellations

• You can cancel your order free of charge up to 2 hours after it is placed (if it has not yet been processed).

• After this time, cancellations are not accepted.